Howard County Pediatrics Expands Virtual Medicine Visits!

Update 10/02/2020


As we are continuing our efforts to help minimize the transmission of COVID-19 in our community, we are still offering Virtual Medicine Visits (VMV) to enable our doctors to better care for our patients. By this, we mean using video-conferencing to directly communicate with patients and parents in the form of “virtual visits”. Using a HIPPA compliant service called Mend, we are allowing select patients to schedule a Virtual Medicine Visit with one of our doctors. This type of visit involves using secure video-conferencing to see you and your child in your home, obtain an appropriate history, evaluate specific physical exam findings, and perform a limited evaluation to better determine appropriate medical advice and the need for additional interventions. 

While Virtual Visits do not allow us to perform a complete and thorough physical examination, under the current conditions, these encounters will provide an opportunity to manage the medical needs of our patients without putting them at greater risk of germ exposure.  We will use the visits to help assess patients who have fever and/or respiratory symptoms along with visits for medication follow ups, rash assessment, pink eye, and specific consultations.  Virtual Visits are not meant to address issues that require testing, like strep throat and urinary tract infections.  These types of issues will have to be addressed via an in office visit when the circumstances are warranted. If your child's condition changes or our staff determines it would be best to have a hands on exam in our office, then your child will be given an appointment to be seen in our "sick zone".

Please contact the office for medical advice as you typically have done.  If our staff determines your needs would be best met using a Virtual Medicine Visit, then you will be scheduled with one of our available doctors.  After your appointment is scheduled you will receive an email and text confirmation from Mend with your appointment details and the direct link to use for your visit. Reminders are sent again 30 min prior to your appointment. 

Mend will also provide a link to test whether your device (computer or mobile phone) has an optimal internet connection and access to camera and microphone.  PLEASE complete this test process BEFORE logging in for your appointment.  You do not need to download an app or software unless your device does not have an adequate internet connection.  

As with real visits, we always try our best to be on time; however, specific patient needs may result in a delay in starting your visit. Please sign on about 5 min before you appointment and stay connected on your browser until our physician is able to log in.

Virtual Medicine Visits will only occur during our regular office hours and are not intended for visits with our doctors when the office is closed.

Click tips to make your visit more productive to see what you can do to make the visit the most efficient.