Clinical Triage and Telephone Advice


Due to the increasing demands of the COVID-19 pandemic, we have had to make some changes in how patients and parents interact with our office. The primary method used to be via phone call, but we have had to make some changes such that phone messages during office hours are no longer the most efficient way to communicate with our staff.  Please see the details outlined below.

Our preference is that you please submit your question/concern via the patient portal as a primary outreach. This process is recommended as the message is associated with your child’s medical record and directly submitted to the proper staff for response. This will typically allow for a faster response from our clinical staff.

We have clinical staff available at our Triage Desk who is available to answer your portal messages during the following days and times: 

  • Mondays thru Thursdays 8am-12pm and 2pm-8pm

  • Fridays 8am-12pm and 2pm-5pm

  • Saturdays 8:30am-12pm

Our clinical staff have been trained to review messages and triage concerns for quick and efficient response to families. When offering advice or instructions, our team uses Barton Schmitt Pediatric Telephone protocols as a primary resource. This information  can also be found in the purple box titled “Is your child sick?” present on every web page on our site.


 All prescription refills should be submitted via the patient portal as well.  We do not have a voicemail where these request can be left.

When calling the office, the extensions to the right are available to expedite your call to the correct location. Simply enter the extension after hearing the greeting message.

Office Categories


  • Sick Appointment Scheduling
  • 2022
  • Well Appointment Scheduling
  • 2002
  • Referrals
  • 2020
  • Billing
  • 8006
  • Prescriptions Refills
Through the Patient Portal 
  • Flu Shot Scheduling
Through the Patient Portal