Our staff take emergency calls from their homes when the office is closed. If you have an urgent issue that cannot wait until our office re-opens, then call our emergency number at
, and your message will be immediately forwarded to our on call personnel. Please save routine questions (mild illness, appointments, prescription refills) for the next business day. Also, DO NOT send urgent messsages via the patient portal after hours. We only view portal messages when our office is open.
We encourage you to refer to our website first, when practical, before calling the emergency number. If your urgent issue is regarding the ingestion of a substance, then please contact Poison Control
directly at 1-800-222-1222
When a physician responds to a phone message after hours, the encounter may be billed to insurance based on the length and the content of the call. This will typically occur when we need to be more comprehensive during phone conversations, and we cannot have the benefit of an in person visit to obtain information that will assist in the assessment. This challenge translates to more time on the phone and a greater number of decisions that affect your child’s treatment. You may be responsible for some, or all of the associated insurance charge because of a co-pay, a deductible, or non-coverage. We will not submit claims for calls from parents regarding children from birth to 2 months of age.